MEET SCOUT
OUR NEW DIGITAL RECEPTIONIST
We're excited to introduce Scout, the newest member of our team. Scout (named for their ability to help us navigate new pathways into the future) is a Digital Receptionist who can help with:

· booking appointments,
· organising repeat prescriptions, and
· answering general enquiries (including booking a call-back – you asked, so it's back).

We know how frustrating it can be to wait on hold, so Scout has been brought onboard to:

· answer your calls faster,
· cut down the hold music (except for those who secretly enjoy it ??)
· free up our team to focus on the trickier questions.

And don't worry — if you'd rather chat to a real person, you can choose to hold for one of our human receptionists (yes, they're all staying!).

Scout officially starts later this month — another step towards making it easier, quicker, and friendlier to connect with us.